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Customer Support

LiveChat & Apple Business Messages Integration

Apple-compliant messaging with multiple entry points and structured flows for iOS users.

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1 month

Timeline

Challenge

What was slowing the business down?

Strict ABM compliance and complex setup; platform bugs to resolve.

Solution

What we built or automated

  • Configured LiveChat + Apple Business Messages; handled Apple commercial account submission
  • Entry points: Apple Maps, Message Suggest, site buttons, custom URL handoff
  • Flows: agent transfer, OOO handling, pickers/surveys, webhook form handling
  • Worked with vendor to resolve platform bugs; demo videos for compliance
Outcomes

Business impact

  • Full Apple compliance
  • Boosted engagement
  • Seamless entry points
  • Optimized support experience
Tools

Tech stack

Apple Business MessagesLiveChatWebhooksApple Maps/Message SuggestRichLinks

Native, familiar chat experience for iOS users with structured, standards-aligned flows and escalations.